Terms of service

RTT Insight is provided by VUIT Data Labs Ltd (company no. 15240968), 25 Roe Lane, Newcastle, England, ST5 3PH. It gives subscribers access to benchmarking dashboards, an analyst chat and bespoke report writing built on Referral-to-Treatment statistics published by NHS England. We are not affiliated with or endorsed by NHS England.

• Accounts are for named individuals. Do not share sign-in credentials; team plans provide separate seats.
• The free trial runs for 7 days with no payment card required and applies usage allowances on chat questions, exports and reports.
• You are responsible for keeping your credentials secure and for activity under your account.

• Subscriptions renew automatically each month until cancelled and are billed in advance through Stripe.
• Cancelling stops the next renewal; access continues to the end of the period already paid for.
• Report credits are purchased separately, are consumed when a report is generated, and are non-refundable once used.
• Prices exclude VAT where applicable. We may change pricing on 30 days' notice for future renewals.

Current pricing is on the pricing page.

• Do not resell, redistribute or white-label the service without a written agreement with us.
• Do not scrape, bulk-extract or reverse engineer the platform, its dataset or its underlying methods.
• Do not submit patient-identifiable, confidential or unlawful content to the chat or report builder.
• Do not attempt to bypass usage allowances, access controls or another organisation's data.

We may suspend accounts that breach these terms, with notice where practicable.

Figures, chat answers and reports are analytical outputs derived from published NHS data and are provided for planning and benchmarking purposes. They are not clinical, financial or legal advice, and you remain responsible for decisions taken using them. Where source data is revised or restated by NHS England, outputs may change.

We retain all rights in the platform, its dashboards, methodology and software. You retain rights in the report briefs and content you create, and may use the reports you generate freely within your organisation.

We aim for continuous availability but do not guarantee uninterrupted service; maintenance and third-party outages can interrupt access. Nothing in these terms limits liability for death, personal injury or fraud. Otherwise, our total liability in any 12-month period is limited to the fees you paid in that period, and we are not liable for indirect or consequential loss.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions: contact@rtt.vuit.online.